Frequently Asked Questions
Everything you need to know about shopping at Sassy Woof.
How do I determine the right size for my pet?
We provide a detailed size chart on every product page. Please measure your pet's neck and chest circumference carefully, allowing for a two-finger gap for comfort. If your pet is between sizes, we recommend sizing up.
What is your return and exchange policy?
We offer a 30-day return window for items in original, unworn condition with tags attached. Please note that for safety and hygiene reasons, used items cannot be returned. Exchanges can be processed via our online returns portal.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days. You will receive a tracking number once your order ships.
Are your harnesses and leashes durable for strong pullers?
Yes, our products are designed with high-quality neoprene, breathable mesh, and heavy-duty hardware. While they are built for durability, we always recommend supervising your pet and checking for wear and tear regularly.
Can I wash my Sassy Woof accessories?
Most of our harnesses and collars can be hand-washed with mild soap and warm water. We recommend air drying to maintain the integrity of the fabric and the vibrancy of the prints.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the weight of your order.